Orders placed on weekdays before 3:00 PM will be shipped the same day. Delivery time in the Netherlands and Belgium is usually one business day.

At WiseQ we combine technology with safety and awareness.

Our products are specially developed for children, safe and durable in use and easy to use at school or at home.

In addition, we always strive for 5-star service and personal attention for every customer.

You have a 14-day reflection period from the moment you receive your order.

Register your return via info@wiseq.nl and then return the product within 14 days to:

WiseQ Returns
Pointing 56
1613KP Grootebroek

Once we have received your return, we will process it within 2 working days .

The amount will be refunded via the same payment method you used to pay.

All WiseQ products carry a 1-year manufacturer's warranty against manufacturing defects.

In addition, you are always entitled to a legal guarantee , which means that a product must do what you can reasonably expect from it.

We offer various payment methods to make your shopping experience as safe and easy as possible .

Below you will find an overview of the payment options we currently accept:

Credit card or debit card:
We accept most major credit and debit cards, including Visa, Mastercard and American Express .

Local payment methods:
In some countries we support local payment options such as iDEAL , Bancontact or Sofort .

PayPal:
You can pay safely and quickly on our website with your PayPal account .

Mobile payment methods:
Based on your location, we also accept Apple Pay and Shop Pay.

Gift cards or store credit:
Do you have a WiseQ gift card or store credit? You can use it to pay for (part of) your order.

Do you have questions about a payment or need help with the checkout process? Feel free to contact our customer service at info@wiseq.nl — we're happy to help.